Further Info & Policies

We're trying to provide answers to a wide variety of questions here - if yours isn't here, just call us!

All images on this website are protected under U.S. Copyright Law; unauthorized use of any images contained herein is prohibited.

I don't understand; or, I'm new at this; or, I have no idea what I'm doing; or, How am I supposed to do this?

We have a phone. (click on the green Contact button above) Please call us - we're happy to make you experts in about 2 minutes.

We're not L.L. Bean, and as such we're sorry to report that we don't have someone to take your call 24/7. If you need to leave a voice mail (we're out in the boonies a lot around here), please speak slowly and clearly and leave a daytime phone number.  On the flip side, the person you talk to is more than likely the person who shot your picture, printed your picture, or stuffed it into the envlope.

Please do not rely on e-mail as your only source of communication with our office. Including the emails we get from exiled third-world presidents wanting to reclaim their fortunes, we receive about 600-700 emails a day. I'm sure our spam filters will occasionally grab the wrong thing and blast it into oblivion, we don't want that to be your only line of communication with us.

We love talking to our customers, so give us a call if you need to discuss this whole online thing.


Do border/event graphics come on everything that you print?

YES. The graphics that you see on our Samples page, and when you drill down to your event photos through our website are samples of what will print on your final photos. (see exceptions below)

They are customized for each event, complete with the event logo, date, etc.

If you do not want the graphics printed on your photos, you must tell us in the Customer Instructions Box (it's on the last page of checkout).

Digitally distributed products such as the PhotoCD, do NOT contain graphics (some of the event logo's cannot be distriubted); Poster products may or may not include graphics or logos - see the Samples page for a full description of what's included on the posters.

If you have questions on what the graphics will look like, or what they will or will not include, please call us before placing your order. 

Where do I put additional information (such as additional image info)?

On the very last page of the checkout procedure, there is a "Customer Instructions" box, you can type anything you want in there - please type the full file name of the additional image numbers. If the images you're ordering are not you, please tell us the name of the athlete and their bib number (if applicable). Cropping instructions can also be noted here as well.

Return Policy, or What if I make a mistake when I place my order?

Call us immediately, if we can fix it before it ships, we'll credit/debit your credit card before we ship it and adjust your order total accordingly. If you wait until after the order ships, you'll have to repeat the order all over again.

If we make the mistake, we'll reprint and ship your order at no charge.


What if I don't want to order over the web ?

No problem. Call us - we'll take your order over the phone with a VISA/MC number. If you don't have a VISA/MC, call us anyway we'll work with you as best we can.

What Credit Cards to you accept, and when do you charge my credit card?

We accept MasterCard and Visa only. We do not accept American Express, or Discover.

Credit cards are charged when your order is placed. Make sure you have your order correct when you hit the button!

Shipping Policy & Charges

Small print orders placed through our website are typically shipped in stay-flat envelopes or small boxes via First Class U.S. Mail (USPS). Larger items, typically posters and framed artwork are shipped Priority Mail. Posters are rolled and shipped in USPS triangular tubes, and framed artwork in USPS Priority Mail boxes.  We have no control over the delivery time of these items once they leave our hands.

Occasionally, the trusty USPS will bend something they are not supposed to, or in the process of shipping something gets destroyed. If that happens, please contact our office immediately and we'll try shipping to an alternate address. (work address, etc.)

Shipping costs are calculated on the basis of the total amount of your order. Rates below are for USPS shipping only; if your order requires other shipping methods we will quote you a cost on an as needed basis. We do not ship using third party FedEx, UPS, DHL account numbers as we are not stocked with these companies shipping supplies.

Order Total             Shipping Charge

$0.01 to $25.00       $6.00
$25.01 to $50.00     $7.00
$50.01 to $75.00     $10.00
$75.01 to $99.99     $13.00
$100.00 to $149.99  $16.00
$150.00 or higher     $19.00

Please note: The above costs are for shipping within the United States; International Rates are double the above fees.

Who prints my order, and how long does it take to get my pictures back?

We post process, print, package, and ship everything in-house, literally. Quality of your final product is pretty much top on the list around here.

As for how long it takes - excellent question - answer is: it depends. The majority of the time our normal procedure is to gather up orders once a week (typically on Monday), correct & print them on Tuesday, and ship them on Wednesday. SO depending on what day you place your order and where you're located, you could see your order in less than a week, or as much as 2 weeks.

NOW that being said, during our crazy seasons (usually Mid-Spring; and late Fall), we spend more time on the road traveling than we do in the office. So it could take up to 3 weeks to see your order. If we fall too far behind, we usually post a notice on the front page of this site. If you need something to meet a special date, such as a birthday or anniversary, please phone your order in, and we'll do our best to ship it as quickly as possible.

If you want to make absolutely sure we haven't forgotten about you, send us an e-mail or give us a call, and we can give you a personal update.

Custom Orders

Yep, we do 'em. As a matter of fact, a lot of the samples you see on our display racks are custom posters & collages that we've created for our customers. If you see something in a magazine, or calendar, etc. that you might want to create for your athlete, call us & we'll give you a quote. 

I need a picture for an article, or a website

Unfortunately, we have had to change our policy for providing "free" photos to folks needing images for a corporate newsletter, or club websites. In the past, we have provided these at no charge (with a few strings attached). However, we have discovered on multiple occasions that our images were ending up being used and distributed elsewhere without our permission and/or reimbursement.  Therefore, if an individual athlete requires an image for external use (local newspaper articles about the athlete, corporate newsletters, personal or team websites, etc.) we ask that you purchase the image from our site; we will then extend personal usage rights for a one-time use.

The above policy does not apply to publications (printed or web-based) needing "stock" photos of an event or of a particular athlete. Usage rights for publications will be charged on a per-use basis, typically using image size and distribution volumes as guidelines. You may check here for estimated pricing for editorial or advertising useage fees: http://photographersindex.com/stockprice.htm

How long will my photos remain online?

Our ISP charges us by the amount of server space we use, so we have to gauge sales/day on an event by event basis. If we feel like sales have been exhausted on a set of event photos we take them down to make room for others.

As a general rule of thumb, we try and leave images up for about 3 months. Then images are archived off our office network onto hard drive storage. Typically they will remain there up to 1 year before they are deleted. (no, we don't keep them forever).